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United cares

At United, we take pride in delivering you a reliable travel experience. We regret the inconvenience you experienced while traveling with us, and would like to follow up with you regarding your flight.

Please have your flight information and your name as it appears on your boarding pass.

Please enter your information as it appears on your boarding pass.


First Name: *
Last Name: *
Flight Number: *
Flight Date: *
Identity Confirmation Options: *



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Helpful tips:
  • Make sure your first name and last name are not transposed (e.g. Smith John vs. John Smith)
  • Use your originally scheduled flight number and date if you were rebooked on another flight
  • Type in the flight number without the "UA" airline code