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Customer appreciation

At United, we take pride in delivering you a reliable travel experience. We regret the inconvenience you experienced while traveling with us, and would like to follow up with you regarding your flight.

Please have the following information handy:
  • Flight information from your boarding pass
  • If you received a card from a flight attendant, the serial number printed on the card
Did you receive a "We are sorry for the inconvenience" card from a flight attendant? What's this?

Yes     No